How do I fulfil the customers' orders?

For the frogs to serve food to their customers - purchase the required equipment. That allows the frogs to fulfill the customers' orders and...

How do I use the upgrades from Manage Eatery?

With enough Coins, you can open the Manage Eatery menu by tapping the Arrow panel on the bottom part of the screen. From there you can impro...

What are Collection bonuses?

Collection bonuses, accessed through the Collection panel in the bottom part of the screen, are permanent upgrades, purchased and improved f...

How do I get Costumes and how are they used?

Costumes can be found in Shopping Bags, that can be given as a reward for completing a location, obtained for Free daily, for an Ad or for G...

I’ve completed the location, how do I move on to the next one?

Once all upgrades were made (all equipment is at the maximum level) - tap the Travel icon located in the bottom panel next to the Location p...

How do I activate Seasonal Events?

You need to reach World 1 Location 3 - Frogsbucks Cafe. Event will start once you make 14 Eatery Upgrades!  

Event button has colored, but Event is still locked!

You have to collect your first event points. Upgrade a worktop to the next star!  

How do I collect Event Points?

You get Event Points for upgrading worktops to a next star. You can also get some by watching a Coin Ad!     

How do I enter the Event menu?

There is a button on the upper-right part of the screen. It has yellow background, so you won’t miss it

How do I level up the Event?

You have to spend Event Points in Event menu. Simply hold the button under the character and tap the Claim button when the progress bar is f...

Rewards are blocked by a purchase! Are there any free rewards?

Of course! Tap a button on the upper-left to open free rewards menu. From there you can get free rewards for each level. You can also get mo...

How do I activate Merge Event?

You need to reach World 1 Location 4 - Small Diner. Event will activate immediately after transition!

How do I enter Merge Event?

There is a button on the upper-right part of the screen. It has pink background, so you won’t miss it

How do I get Merge Event rewards?

You have to collect Merge Vouchers and spend them in event shop.There is also a Merge Pass, where you can get free rewards or purchase premi...

How do I get Merge Vouchers?

Main source is completing orders, but you also get some for completing daily tasks, discarding items. If you don’t have enough, you can simp...

How do I complete orders?

See the bubbles above the customers' heads? They show which items you have to store on the field to complete the order. If you have a requir...

How do I get items for orders?

Drag an item to the same item on the grid and they will be merged into a next level item. You can see the upgrade paths by tapping on an ord...

How do I get rid of crates blocking the grid?

Combine items near them! But note that some crates can be removed only once you complete a certain number of orders. Such crates have number...

How do I get more energy?

You restore 1 energy every 5 minutes, but if you don’t want to wait, you can get more for Gems or by watching an ad. Tap on a + button on th...

My energy timer shows 0 and energy doesn’t restore. What happened?

This happens when you don’t have Internet connection. Once the connection is restored - you will receive your energy.

How do I unlock Merge Pass rewards?

One row of rewards opens every day. You don’t even have to open the game for a row to unlock. While the event is ongoing, rewards will wait ...

How do I get the event Pet?

You have to purchase Special Customers and a Worker Costume from Merge Shop. When you do, a window will appear with a claimable pet. Don’t w...

I’m short a few points but the game doesn’t let me play Merge! What do I do?

Unfortunately, the main event has ended. The shop is open for several days for you to spend the remaining vouchers. If you lack some - you c...

Do I get the Pet if I purchase required costumes after the event has ended?

Yes! If you fulfill the requirement while the shop is open - you get the pet!

How do I activate Chef Trials Event?

You need to reach World 1 Location 5 - Planet Burger. Event will activate immediately after transition!

I've reached Planet Burger but don’t see the button. What happened?

Most likely it is because you have Boot Camp active. Check if you have this button where Chef Trials should be. If yes - Chef Trials will ac...

How do I enter Chef Trials?

Tap a button on the upper-right part of the screen.

How do I get Chef Trials rewards?

You have to collect and spend Chef Tokens. Note that you can only receive the rewards one by one in order. No jumping over!

How do I collect Chef Tokens?

In the event screen you can see the list of tasks. Once a task is completed - simply tap the green button and tokens will be claimed.If you ...

How do I activate Planet Hopping Event?

You need to reach World 2 Location 4 - Brunch Club. Event will activate immediately after transition!

How do I enter the Event Location?

On the top-right of the screen there is a row of buttons. Tap the second to last button!

My costumes disappeared when I entered Event Location! What happened?

Don’t worry, your costumes are all right! On each Planet Hopping you have to upgrade a unique costume set. When you go back to the regular l...

I’m on Event Location, where are my Worker Costumes and Pets?

Don’t worry, they are fine. Their bonuses don’t work on Event Locations, so they aren’t shown to avoid confusion. But look, we’ve drawn a un...

Where is the Kitchen Trips button on Event Location?

You can’t access Kitchen Trips from the Event Location. You have to return to regular location and try from there!

How do I go back to regular location?

Tap the “Exit“ button on the top-right of the screen!

How do I get costumes for Planet Hopping?

When you upgrade a worktop, a crate appears. Tap it to get a bag. You can open them from shop and even buy some more if you need it!Oh, and ...

How do I upgrade costumes for Planet Hopping?

You need to spend Event Gems in Costume Screen. You can also upgrade costume’s rarity for Gems - tap a costume and then - small + button on ...

How do I get Event Gems?

You can get them:From event bags Buy them directly from Shop Finding them in Hidden Objects Customers leave them as tips. Tap a gem to colle...

How do I play Hidden Objects?

While on event location, tap a button on the bottom-left with a robot on it!

How do I get Hidden Objects rewards?

Tap on grid cells and find decor pieces.For every 6 found pieces you receive a bag, but you also get coins and event gems while looking!

How do I get more batteries?

You restore one battery every 3 min, but if you don’t want to wait, you can get more by watching an ad, spending gems or real money!Simply t...

My battery timer shows 0 and batteries don’t restore. What happened?

This happens when you don’t have Internet connection. Once the connection is restored - you will receive your batteries.

How do I get Planet Hopping rewards?

A panel on the top of the screen tells you which worktop to upgrade. When the requirement is met, the reward is collected automatically. You...

I’ve completed all tasks. How do I go to the next location?

Each event has only one location accessible. To explore new locations, wait a few days for the next event to start.

I’ve completed all tasks. How do I get the Special Customer?

Sorry, but you can’t obtain Special Customers from Planet Hopping anymore. But we are actively working on developing a new way to make them ...

The next event has started and my costumes are gone again! What happened?

Costumes on Planet Hopping get reset with each event.

How do I access game settings?

Tap a gear button on the top-right

How do I turn off in-game sounds?

In settings menu, tap on green toggle above “Sound Effects“ and “Music“

How do I turn off vibration?

In settings menu, tap on green toggle above “Vibration“

How do I change text language?

In settings menu, tap on “English“ expand and then chose the desired language from a list. You can scroll the list if it isn’t in the upper ...

I have a problem. How do I contact you?

First of all - please check if this FAQ has an answer to your question. It will ease the load on our customer support.If you can’t find an a...

The game wants me to save. Why would I do that?

Saving your game often is very important, because if something goes wrong with your game - we can use your saves to restore the progress, bu...

I want to save the game, but I can’t sign in. What do I do?

Unfortunately, you can’t save your game without signing in. Consider creating a required account, otherwise your game progress could be lost...

How do I play from a different device?

Make a save from a current device so that your progress is up to date.Then - on the new device, sign in to the same account you used to save...

How do I load my saved progress?

First of all, you have to be signed in using the same account you used when saving.Tap the “Save&Load“ button in settings menu and then ...

I made a purchase but didn’t receive anything. What do I do?

First of all - try restarting your app. Then - check if the payment has gone through. If yes - contact us and we’ll look into the problem.

My purchase has disappeared! How do I restore it?

Try “Restore Purchases“ button in setting menu. Not all purchases can be restored this way, however. If the button doesn’t help - contact us...

I can’t watch any ads! What happened?

Either your internet connection is bad or the ad network is experiencing issues. Try watching ads a bit later!